Data processing disclosure
Last updated 2026-09-24
This page summarises how AccountMotive processes personal data for customers. Customers who need a signed data processing agreement can request one at sales@accountmotive.com.
Roles
For data customers add (their notes, lists, team members and uploaded contacts) the customer is the controller and AccountMotive is the processor. For business-contact data that AccountMotive obtains from licensed providers, AccountMotive and the customer are each independent controllers.
Data subjects and categories
- Users: name, work email, sign-in and activity records.
- Business contacts: name, job title, seniority, department, company, work email, work phone, professional profile link, and the source, date and confidence of each.
- No special category data is intentionally processed.
Purposes
- Providing research, scoring, enrichment, plays, monitoring and exports the customer requests.
- Security, abuse prevention, billing and support.
Safeguards
- Encryption in transit; integration tokens encrypted at rest.
- Per-workspace isolation enforced in the database.
- Least-privilege staff access, with administrator actions logged.
- Provider lookups happen only on explicit user request; suppressed people are skipped.
- Raw contact data, prompts and provider responses are never sent to analytics.
Subprocessors
See the subprocessor list. We give 30 days' notice before adding a subprocessor that processes customer personal data.
Deletion and return
Customers can export all workspace data as a file at any time and schedule workspace deletion in Settings → Privacy. Deletion runs after a 7-day cancellation window. Billing and audit records are kept as the law requires, without contact details.
Assistance and breaches
We help customers respond to data subject requests and will notify affected customers without undue delay, and within 72 hours where required, after becoming aware of a personal data breach.
Contact
AccountMotive, 111 W Lewis St, Greensboro, NC 27406, United States. Email sales@accountmotive.com, or use the data request form.